Privacy Policy

This policy applies when you browse this website, submit an enquiry form, ask us for a call back, request a survey or quotation, or otherwise contact us about our services.

It does not apply to third-party websites or platforms that may be linked from this site. Those providers will have their own privacy notices and terms.

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity and contact data such as your full name, email address, and any telephone details you provide when contacting us directly.
• Property and enquiry data such as the property location, project type, property type, message content, and the page from which the enquiry was submitted.
• Communication records such as the contents of emails, web enquiries, and follow-up correspondence relating to your request.
• Technical and usage data such as IP address, browser or device information, timestamps, request logs, and strictly necessary session or security identifiers used to operate the site safely.

We do not currently operate newsletter sign-ups, behaviour-based advertising, or analytics tracking through this website. If that changes, this notice and any consent mechanisms will be updated before the change is introduced.

We currently use only strictly necessary cookies or similar technologies needed to make this website function properly and securely. This may include session or anti-forgery tokens that help forms work, protect against abuse, and preserve essential state after validation.

We do not currently use advertising or analytics cookies on this website. If we introduce non-essential cookies in future, we will update this notice and seek consent where the law requires it.

We only share personal data where there is a legitimate business need or legal basis to do so. Recipients may include:

• Website hosting, security, and asset delivery providers who help us operate the site.
• Email and communications providers who help us receive enquiries and send replies or confirmations.
• Professional advisers, insurers, or manufacturers where reasonably necessary for quotations, warranty administration, compliance, or disputes.
• Regulators, law enforcement bodies, courts, or other third parties where disclosure is required by law or necessary to protect legal rights.

We do not sell personal data.

We aim to keep personal data within the UK where practical. Some technology providers may nevertheless process limited data outside the UK.

Where a restricted transfer takes place, we will use an appropriate legal mechanism recognised under UK data protection law, such as adequacy regulations or approved contractual safeguards, together with any further risk assessment or supplementary measure that is required.

We keep personal data only for as long as it is genuinely needed for the purpose for which it was collected, or for longer where the law requires it.

• General enquiry records are typically retained for up to 24 months after our last substantive contact, so we can manage follow-up queries, quotations, and related administration.
• If an enquiry turns into a project, related records may be kept for longer where reasonably necessary for contract performance, warranty administration, accounting, tax, complaint handling, or legal claims.
• Technical logs and security records are retained only for as long as needed for security, resilience, and troubleshooting.

Under UK data protection law, you may have the right to ask for access to your data, correction of inaccurate data, erasure, restriction of processing, data portability, or to object to certain processing. Where we rely on consent, you may withdraw that consent at any time.

If you want to exercise a right, please contact us using the details above. We may need enough information to confirm your identity before we act on a request.

You also have the right to complain to the UK Information Commissioner’s Office if you believe your personal data has been handled unlawfully. We would, however, appreciate the chance to address your concern first.

We do not currently use automated decision-making or profiling that produces legal or similarly significant effects for website visitors.

This website is intended for homeowners, landlords, and commercial clients. It is not designed for children, and we do not knowingly collect personal data from children through the site.

This notice should be read alongside our Terms of Service.

We may update this page from time to time to reflect changes to the website, our working practices, or the law. The latest version will always be published here with the revision date shown above.